Data Protection & Cookies
We treat your personal data confidentially and in accordance with the Statutory Data Protection Regulations and this data protection policy. This statement explains what personal data we collect from you, through our interactions with you and through our products, and how we use that data. References to “products” in this statement include services, websites, apps and software that we operate and/or offer.
The provision of personal data requires a minimum age of 18 years and sufficient legal capacity to contract. Please note that some of our services include links to products of third parties whose data protection practices differ from ours. If you provide personal data to any of those products, your data is governed by their data protection statements.
|INFORMACIÓN SOBRE EL TRATAMIENTO DE LOS DATOS PERSONALES - PERSONAL DATA PROCESSING INFORMATION|
|Ideal Country Property S.L.|
|Base de datos |
| La gestión de la compraventa y alquiler de bienes inmuebles, el envío de información de bienes raíces. |
(Managing the buying selling renting of real estate properties, sending real estate information.)
|Consentimiento del individuo |
|Otros agentes inmobiliarios y procesadores legalmente contratados. |
(Other estate agents and legally contracted processors.)
| Puede consultar su información personal y ejercer sus derechos de acceso, rectificación, cancelación, limitación u oposición al procesamiento, así como otros derechos, tal como se explica en la información adicional. |
(You may consult your personal information and exercise your rights of access, rectification, cancellation, limitation, or opposition to processing, as well as other rights, as explained in the additional information.)
| Cómo ejercer sus derechos |
(How to exercise your rights)
|Email: firstname.lastname@example.org |
Por escrito (In writing): Calle Gerald Brenan 81, Alhaurín el Grande, 29120 (Málaga)
|Información adicional |
|Ver abajo. |
What personal information do we collect from you?
When you request to sell, rent, buy or simply wish to have more information about a property with our agency or through one of our property portals, you voluntarily provide us with personal information necessary to be able to communicate with you in connection with your property search, sale or rental. This personal information includes your name, email, address, telephone and other contact details.
How and why we use your personal information?
We use your personal information to respond to you when you contact us, or to update you about the services we provide or changes to our policies. If you wish to make an offer on a house or reserve a property, before we can accept any money from you we will use your personal information to verify that you are who you say you are and perform mandatory security checks in line with the Spanish anti-money laundering law.
How long do we keep your personal information for?
We keep your personal information for the entire duration of your relationship with us. Spanish law requires that we keep paperwork for a set periods of time after certain transactions have taken place and we always comply with these laws.
You may request that your personal information be deleted from our records and if we are legally allowed to do so we will comply with your request, providing we can verify your identity. At this point, if you have your property listed with us or are receiving any other communications from us, these will then cease.
Who do we share your personal information with?
Only the staff here at Ideal have direct access to your personal data that you have given us, and they have all signed a confidentially agreement to ensure that your data is not misused in any way.
We store your information with property management programs stored on a cloud server and the providers of these different software programs are registered with the Spanish Data Protection Agency (AEPD) as having that data with our permission. However, they are not allowed to access the data without our specific authorisation and even then it would be only in the case of technical difficulties with the programs we use.
If you make an offer on a property that is listed with another agency, then we will share your basic information with them so as to facilitate the buying process.
We do not sell your information to other websites or to advertisers under any circumstances!
We work with other companies such as mortgage providers, money exchange services etc but will not share your information with them without your express consent.
For more information about the AEPD CLICK HERE
Who can see the content you submit?
Only you and the administration staff can see the information that you submit to us via our website or property portals, such as your name, email address, and phone number. Depending on the subject of your enquiry, your information may be passed on to our sales or rental staff so that they can respond to your questions.
Who Is Responsible for this Website
Our website is run and maintained by the following company:
Tallinn 15551, Estonia
Email: email@example.com If you have questions or comments about this statement or believe that we have not adhered to it, please firstname.lastname@example.org or at Ideal Country Property S.L., C/ Gerald Brenan 81, Alhaurín El Grande, 29120 (Málaga), Spain, with proof of ID and request to see what information we have about you on our records, update or correct the information or request to have the information deleted. Please note, that if you request that the information be deleted, and we are also actively marketing your property, then we will have to remove your property from the market as well.
When you receive one of our Newsletters, there are always links at the bottom that allow you to update the information that is stored about you on MailChimp’s database or to remove yourself from the mailing list. You can also reply to any of the Newsletters you receive from us via email and asked to be removed from the mailing list.
What data do we collect about your visits to our website?
When you visit the Ideal Property Spain website, if you click the "accept cookies" button, we receive data from your Internet Service Provider as well as data about the type of device you have and the browser you are using. This data is anonymous and doesn’t reveal any personally identifiable information to us. Google Analytics provide us with this anonymous information.
For more details about how cookies work and how to disable or remove them from your device, please see below.
How do we respond to official legal requests?
We may access, preserve and share your information in response to a legal request (like a search warrant, court order, official government inspection etc.) if the law requires us to do so.
We may also access, preserve and share information when we in good faith belief it is necessary to: detect, prevent and deal with fraud, money-laundering and other illegal activity; to protect ourselves, you and others.
Where do we store your personal information?
Your information may be stored in a hard copy and/or digital format in our head office, in an area not accessible by the general public.
Your information is also stored on various secure servers with manual and automatic backups both locally and in the cloud. As mentioned earlier in the policy, your information is encrypted and stored on the servers of the various companies who provide us with the contact and property management software. For each provider we use, we register this with the Spanish Data Protection Agency (AEPD) as having that data with our permission. They are also responsible before this Government Body for protecting your data and not allowing unauthorised access to your data.
For more information about the AEPD CLICK HERE
How will we notify you of changes to this policy?
Changes to this policy will be posted on our website so as to give you the opportunity to review, comment on or reject the revised policy.
How will we contact you?
We may contact you by telephone, email, or social media. If you prefer a particular means of contact, please just let us know and we will adjust our records accordingly.
How can you contact us?
If you have any questions on the processing of your personal information, please use the Contact Us page, send an email to email@example.com, give us a telephone call or visit us personally in our office at Calle Gerald Brenan 81, Alhaurín El Grande, 29120 (Málaga), Spain.
Statistical Data and Cookies
The tool we use to track and analyse the visits to our site is Google Analytics. This is a service provided by Google Inc, a company from Delaware, whose main office address is 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA.
Google Analytics uses “cookies”. An HTTP cookie, commonly referred to as just “cookie”, is a parcel of text sent back and forth between a web browser on your computer and the server it accesses. The information that it generates about your use of our site (including your IP address) will be directly transmitted to and logged by Google via their servers in the USA and Ireland. Google will use this information in our account with them solely for analysing how our site is used, compiling activity reports and offering other services that are related to our company activity & Internet use. Google may also transmit this data to third parties where current legislation demands it, or when said third parties process the information on behalf of Google.
Google will not associate your IP address with any other data that Google has. You are free to reject the handling of your information or preferences by correctly configuring your computer’s Internet Browser as to the handling of cookies. However, please be aware that by doing so you may be limiting the full functionality of our Website. By using our site, you are giving your consent to Google to use your anonymous information in accordance with the guidelines as stated previously.
We reserve the right to share this anonymous information and without any type of personally identifiable information, with other collaborating companies, providers, sponsors and/or advertisers.
- Storing your Preferences, Settings or other Data that you provide through the website.
- Site Analytics
In addition to the first-party cookies we may set when you visit our website, third parties may also set certain cookies on your hard drive when you visit our site. In some cases, that is because we have hired the third party to provide certain services on our behalf, such as site analytics. In other cases, it is because our web pages contain content from third parties, such as maps, videos, news content or ads delivered by ad networks. Because your browser connects to those third parties’ web servers to retrieve that content, those third parties are able to set or read their own cookies on your device and may collect information about your online activities across websites or online services. You can usually configure your browser to reject third party cookies.
This is a non-exhaustive list of cookies that may be used by our website; it is intended to illustrate the main reasons why we typically set cookies:
|auth||Helps to authenticate you when you sign in to our website. Contains information that is linked to your personal profile that you may create on our website.|
|data||Contains data that you can supply to certain parts or function of our website. For example, may contain contact information that you enter in forms so that you don't have to enter it repeatedly.|
|referrer||Allows us to know when you arrived on our website and from which other website.|
|_ga||Google Analytics, random ID used to distinguish users.|
|_gat||Google Analytics, used to throttle request rate.|
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our webiste and services that depend on cookies, and some preferences that are dependent on cookies may not be able to be respected.
If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted.
Instructions for blocking or deleting cookies are available in your browser's privacy or help documentation. For the most common browsers:
- Apple Safari
- Apple Safari on iOS (iPhone, iPad)
- Google Chrome
- Microsoft Edge
- Microsoft Internet Explorer 11
- Mozilla Firefox
CLICK HERE to download a copy of our official GDPR Activity Register in PDF format.
USERS WHO DO NOT AGREE WITH THIS POLICY MUST NOT SUBMIT ANY DATA BY MEANS OF THIS WEBSITE NOR ACCESS THE CONTENT OF THIS WEBSITE!